Help and Support
fb777 FAQ — Deposits, Withdrawals and Betting
From opening an account to depositing money, bonuses, withdrawals, BPL betting and account verification — direct and detailed answers to the most frequently asked questions about fb777 are provided here. Browse the sections below to quickly find the information you need.
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Table of Contents
Payments and Deposits
Questions and Answers on Deposits
After logging in at fb777, go to the Payment section and select bKash. Send money to the designated bKash number, then enter the transaction ID and other details in the deposit form. The minimum deposit amount is ৳500. Your balance is usually credited within a few minutes. If you have any issues, contact 24/7 live chat.
fb777 currently supports the following payment methods: bKash, Nagad, Rocket, Upay and bank transfer (Dutch-Bangla Bank, BRAC Bank or any local bank). The minimum deposit is ৳500 for each method. Cryptocurrency and international cards are not accepted at this time.
Any fees charged by fb777 at the time of deposit are clearly shown on the payment page. When using bKash, Nagad or Upay, the respective mobile banking app's own charges may apply — these are governed by their own policies.
To play fb777 slot games, you need to deposit a minimum of ৳500 by any available method. This limit is the same for all payment methods. Once your deposit is confirmed, you can go directly to the Slots section and start playing your chosen game.
After a successful deposit, your balance is normally credited within a few minutes. If it takes more than 15 minutes, note down the transaction ID and time, then contact fb777's 24/7 live chat. Issues are usually resolved quickly. Bank transfers may take a little longer.
When you make your first deposit at fb777, you receive a 100% bonus up to ৳20,000 — for example, deposit ৳1,000 and you get a ৳1,000 bonus, giving a total balance of ৳2,000. To withdraw the bonus, you must wager the bonus amount 25 times (e.g. a ৳1,000 bonus requires ৳25,000 in wagering). See the Terms and Conditions page for full details.
Cricket and Sports Betting
Questions and Answers on BPL and International Matches
Yes, fb777 allows betting on Bangladesh Premier League (BPL) as well as IPL, T20 World Cup and ICC tournament matches. The fb777 cricket betting section offers odds, match winner, toss result and various other markets for each match. Special markets are also added during the BPL season.
Match Winner is the most popular market. Top Batsman, Top Bowler, Total Runs (Over/Under), fall of wickets order and runs in the powerplay are also popular. T20 matches also have a live betting option where odds change while the game is in progress.
Decimal odds show your total return. Example: Team A at 1.45, Team B at 2.75 — this is a limited-overs cricket match. If you place ৳1,000 on Team B and Team B wins, you receive ৳2,750 (profit ৳1,750); if Team A wins, you lose ৳1,000. The higher the odds, the less likely that team is generally considered to win.
In a multi-bet, the odds of all selections are multiplied together, so a win returns a larger amount. Example: 3 selections at odds of 1.40, 1.60 and 1.90 respectively — combined odds are 1.40 × 1.60 × 1.90 = 4.26 (rounded). A ৳100 bet returns ৳426 if all three are correct. However, if one selection is wrong, you lose the full ৳100.
If a match is completely abandoned or declared a no-result due to rain, fb777 generally refunds the stake for that bet (treated as void). However, if the match concludes via the DLS method, it may be considered a completed match. Check the Betting Rules section for the exact rules.
Odds for Bangladesh Tigers international matches are generally available on fb777 a few days before the match. Markets open early for major tournaments such as the T20 World Cup or ICC Championship. Live scores and live betting are also available while the match is in progress.
Withdrawals and Payouts
Questions and Answers on Withdrawals
After submitting a withdrawal request at fb777, the money generally reaches bKash, Nagad or Rocket within 1 hour. Bank transfers may take a little longer. Requests are processed within the same timeframe at night or on holidays, as the team operates 24/7.
The minimum withdrawal amount from fb777 is ৳1,000. This limit applies to all approved methods — bKash, Nagad, Rocket, Upay or bank transfer. Account verification must be completed before making a withdrawal.
After receiving a welcome bonus, you can withdraw winnings from that bonus once you have wagered the bonus amount 25 times. Example: a ৳20,000 bonus requires total wagering of ৳5,00,000. Bonus balance cannot be withdrawn until the wagering requirement is met. See the Terms and Conditions page for full details.
No. fb777's payment team is active seven days a week, 24 hours a day. Whether it is night or Eid ul-Fitr, withdrawal requests are processed within 1 hour. Bank transfers may take a little longer depending on the bank's own schedule.
If your withdrawal is pending, first confirm that your account verification is complete and the wagering requirement has been met. If everything is in order and the request has been pending for more than 1 hour, contact fb777 live chat support with your reference number.
Identity Confirmation
Questions and Answers on Account Verification
Verification is carried out to confirm each user's identity and protect account security. It prevents unauthorised transactions and identity fraud. fb777 typically requests verification before a withdrawal or when withdrawing above a certain amount. It is done to protect your own account. Age verification for 21+ is also part of the responsible gaming policy.
For verification at fb777, a National ID card (NID), passport or driving licence is generally accepted. Clear photos of the documents must be uploaded. A utility bill or bank statement may also be requested for address verification. All documents must be current and valid.
Yes. fb777 uses SSL encryption to keep all your personal information secure. Uploaded documents are accessible only to the internal verification team and are not shared with any third party. Read the Privacy Policy for more details.
If verification is declined, fb777 normally notifies you by email with the reason. If the photo is unclear or the document has expired, upload a new, clear photo. If you are unsure about the issue, contact live chat — the support team assists in Bengali. Verification is usually completed on the next attempt with the correct documents.
After submitting the correct documents, fb777's verification team reviews them promptly. The process is normally completed within working hours. It may take slightly longer during peak periods. A confirmation email is sent once verification is complete.
Generally, once you have been successfully verified, you do not need to do it again. However, additional verification may be requested in cases of unusual transactions or security concerns. If a document expires, you may need to provide updated information. fb777 keeps this process as straightforward as possible.
Have more questions?
If you cannot find the answer to your question in this FAQ, fb777's support team is always available — in both Bengali and English. Contact us directly via live chat or send us an email for any issue.
Live Chat
Chat with us directly 24/7. You are usually connected within a few seconds.
Email Support
For detailed issues, write to us by email:
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