fb777's Privacy Policy

0 About This Policy

fb777 is an online gaming platform operated for users in Bangladesh. We believe that protecting our users' privacy is a fundamental responsibility. This privacy policy ("Policy") describes how fb777 collects, processes, stores, uses, and protects your personal information ("Information").

This policy must be read together with our Terms and Conditions. Both documents together form the legal basis of the relationship between fb777 and you. By using our site, you are considered to have agreed to the terms of this policy.

This policy applies only to fb777's own website and related services. We are not responsible for third-party websites or services, and their own privacy policies will apply in those cases.

1 What Information We Collect

fb777 may collect user information in various ways. Below is a detailed explanation of what information we collect:

1.1 Registration and Account Information

Information you provide directly when opening an account:

• Full name (in Bengali or English)
• Date of birth (for age verification — only persons aged 21 or above may use the service)
• Email address
• Mobile number
• Username
• Password (stored in encrypted form)
• National ID or passport number (where identity verification applies)

1.2 Financial and Transaction Information

Information required to process deposits, withdrawals, and other financial activities:

• bKash, Nagad, Rocket, or Upay number
• Bank account details (for bank transfers)
• Transaction history and amounts
• Payment method details

1.3 Automatically Collected Information

Information collected automatically while you use the site:

• IP address and device information
• Browser type and version
• Operating system
• Time spent on the site and pages visited
• Information collected through cookies and similar technologies
• Date and time of log-in and log-out

1.4 Gaming Activity Information

For monitoring your gaming experience and improving our service:

• Play history and betting patterns
• Win and loss records
• VIP tier and points information
• Session duration and frequency

2 Purpose of Using Your Information

fb777 uses collected information only for specific, legitimate purposes. We do not use information for any purpose other than those described below:

• Account management and verification: To confirm your identity and keep your account secure.
• Service delivery: To process deposits, withdrawals, and gaming services.
• Financial transaction processing: To ensure secure payments via bKash, Nagad, Rocket, Upay, and bank transfer.
• Customer support: To provide assistance through 24/7 live chat and email.
• Fraud prevention: To detect suspicious activity and maintain the security and integrity of the site.
• Responsible gaming: To monitor your gaming habits and offer support where needed.
• Service improvement: To analyse user experience and improve the quality of the platform.
• Legal compliance: To follow applicable laws and regulations.
• Marketing communications: To send relevant offers and updates where you have given your consent.

We do not sell your information to third parties. Limited information may be shared with trusted partners to support fb777's secure payment systems and responsible gaming practices, but always under strict confidentiality agreements.

3 Sharing Information with Third Parties

fb777 follows a strict policy and may share your information with third parties only in the following circumstances:

3.1 Service Provider Partners

We work with trusted providers to deliver specific technical services (such as payment processing, game technology, and server services). Only the information necessary to carry out their designated tasks is sent to these partners, and they are contractually bound to maintain the confidentiality of that information.

3.2 Legal Obligations

We may provide relevant information in response to a court order, a request from a government regulatory body, or other legal requirements. In such cases we will endeavour to notify you in advance where possible, though legal obligations may not always allow this.

3.3 Fraud and Illegal Activity Prevention

Limited information may be shared with relevant authorities to ensure site security and to prevent money laundering or other illegal activity.

3.4 Business Restructuring

In the event of a merger, acquisition, or restructuring of fb777's business, your information may be transferred to the new entity. In such cases, the new entity will be required to maintain the same level of privacy protection as set out in this policy.

4 Cookies and Tracking Technologies

fb777 uses cookies and similar technologies to operate the site properly and improve the user experience.

4.1 Types of Cookies

• Essential cookies: Required for the basic operation of the site — maintaining login sessions, managing security tokens, and so on.
• Functional cookies: To remember your preferences, such as language settings.
• Analytics cookies: To monitor and improve site usage. This information is analysed in aggregated form and is not personally identifiable.
• Security cookies: To detect and prevent fraudulent activity.

4.2 Cookie Controls

Most browsers allow you to accept or reject cookies. However, disabling essential cookies may affect some core functions of the site. Cookies can be managed through your browser settings.

5 Data Security Measures

fb777 applies industry-standard security measures to keep your information safe. Our technical and administrative safeguards include:

• SSL encryption: All information transmitted on the site is encrypted using SSL technology.
• Password hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Access controls: Our staff are given access only to the information necessary for their role.
• Regular security assessments: Security audits are conducted periodically to identify potential vulnerabilities.
• Data centre security: Strict physical and digital security measures are maintained at our servers and data centres.
• Two-step verification (OTP): An additional layer of security is provided for sensitive actions.

While we are committed to maintaining the highest level of security, no method of transmitting information over the internet is 100% secure. We therefore advise users to use a strong password and never share your login details with anyone.

6 Data Retention Period

fb777 retains your information only for as long as necessary. The following factors are considered when determining the retention period:

• Active accounts: Information required while the account is active is retained for that duration.
• Closed accounts: Financial transaction and identity information may be retained after an account is closed for the applicable legal period (a minimum of five years).
• Dispute resolution: Information may be kept for an extended period if needed to resolve a legal dispute or claim.
• Automatically collected data: Information collected for analytics purposes is generally retained for a shorter period.

7 User Rights

As a registered user of fb777, you have the following rights regarding your own information:

7.1 Right to Access Your Information

You have the right to know what information is stored in your account. If you make a request through customer support, we will provide that information within a reasonable time.

7.2 Right to Correct Your Information

If any of your information is incorrect or incomplete, you may have it corrected. Information can be updated through your account settings or via customer support.

7.3 Right to Opt Out of Marketing Communications

You may remove yourself from our marketing communications at any time. This can be done via the unsubscribe link in emails or through customer support.

7.4 Right to Close Your Account

You may close your fb777 account at any time. However, certain information may be retained for a specified period due to applicable legal requirements.

8 Protection of Minors

fb777's services are strictly for persons aged 21 or above. We do not knowingly collect personal information from minors.

Age is verified at the time of registration, and persons under 21 are not permitted to open an account. If we become aware that a minor has opened an account using false information, that account will be closed immediately and the related information will be deleted.

fb777 is deeply committed to keeping minors away from online gaming. For more information, please see our Responsible Gaming Guidelines.

9 Policy Changes and Updates

fb777 reserves the right to update this privacy policy as needed. If significant changes are made, we will:

• We will publish a special notice on the site;
• We will notify registered users by email (where applicable);
• We will update the date at the top of this page.

If you continue using the site after the changes, you will be considered to have agreed to the new policy. We therefore recommend reviewing this policy regularly.

10 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our customer service team is available in Bengali and English, seven days a week, 24 hours a day.

• Live Chat: Chat directly from any page on the site
• Email: [email protected]

When sending a privacy complaint or a request to correct your information, please include your registered email address so we can verify your identity accurately.

This privacy policy applies to all fb777 services. To learn about our full terms and conditions of service, visit the Terms & Conditions page, and to learn more about fb777, read About Us.